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Terms of use

Last updated: 5 October 2026

These terms govern the use of PREPLOQ by businesses. They apply to the free trial as well as to any later paid use. The German version prevails.

§ 1 Scope and parties

  1. (1)These terms of use apply to the use of the PREPLOQ software (website, web app, installable app and interfaces) between Ilhan Pektas, Waidmannstraße 1, 60596 Frankfurt am Main, Germany ("PREPLOQ" or "we") and the customer.
  2. (2)The offer is directed exclusively at businesses within the meaning of section 14 of the German Civil Code (BGB), in particular restaurants, hotels, contract catering, catering and food trades. We do not conclude contracts with consumers within the meaning of section 13 BGB.
  3. (3)Deviating or additional terms of the customer only apply if we expressly agree to them in text form. Individual agreements take precedence over these terms.

§ 2 Conclusion of contract and access

  1. (1)Presenting PREPLOQ on the website is not a binding offer. A trial request via the website is non-binding and does not create a right to access.
  2. (2)A contract is concluded when we set up the customer's company in PREPLOQ and activate a person named by the customer by invitation, at the latest with that person's first sign-in.
  3. (3)Access with email and password is created exclusively through personal invitations. The customer adds staff without email themselves; they sign in with a personal six-digit code on devices the customer has set up as station devices.
  4. (4)The customer ensures that only authorised persons get access, that passwords and codes stay confidential and that access and devices no longer needed are removed without delay.

§ 3 Services

  1. (1)PREPLOQ supports kitchens with labelling, shelf life and traceability of food: maintaining products, allergen information and use-by rules, creating and printing labels, managing containers, holds and recalls, reminders and a log of activities. The current scope of functions results from the application.
  2. (2)PREPLOQ is provided as software as a service over the internet. Using it requires an internet connection, suitable devices with a current browser and, for printing labels, a label printer supported by PREPLOQ. Devices, printers, labels and internet access are not part of our service unless agreed otherwise.
  3. (3)We continuously develop PREPLOQ and may change, extend or replace functions as long as this does not significantly impair the contractual use.
  4. (4)PREPLOQ is in its pilot phase. We strive for high availability but owe no specific availability unless separately agreed. Where possible, we announce planned maintenance in advance.

§ 4 Free trial

  1. (1)During the pilot phase, PREPLOQ can be tested free of charge for 14 days from personal setup. No credit card is required. Either party may end the trial at any time. It does not turn into paid use automatically.
  2. (2)Paid use requires a separate agreement on scope, price and term.

§ 5 Fees

  1. (1)For paid use, the fee of the respective agreement applies. As a small business under section 19 of the German VAT Act (UStG), we do not charge VAT.
  2. (2)Invoices are payable without deduction within 14 days of receipt unless agreed otherwise.

§ 6 Responsibility for food safety

  1. (1)PREPLOQ is a tool with which the customer puts their own rules into everyday practice. Responsibility for food safety, the company's HACCP plan, setting use-by rules, storage conditions and allergen information, and compliance with food law remains with the customer.
  2. (2)PREPLOQ calculates use-by dates exclusively from the rules and information the customer creates and approves. PREPLOQ sets no default values and does not check whether rules or information are correct in substance or in law. Missing mandatory information prevents printing; this does not guarantee that the information is correct.
  3. (3)The customer checks printed labels for plausibility and instructs their staff in using PREPLOQ. Examples, demos and example rules on the website are for illustration only and are not recommendations.
  4. (4)Reminders and push notifications are an aid and do not replace own checks. Their delivery depends on devices, settings and third-party services; delivery and acknowledgement are not guaranteed. The current state in the application is authoritative.
  5. (5)If PREPLOQ is not available, the customer uses their own fallback procedures to make sure food stays correctly labelled and use-by dates are observed.

§ 7 Customer obligations

  1. (1)The customer uses PREPLOQ only within applicable law and these terms. In particular, it is prohibited to circumvent or disrupt access restrictions or security mechanisms, to query the application excessively by automated means or to upload content that infringes third-party rights.
  2. (2)The customer is responsible for the data they enter. They only record data required for the purpose of the application, in particular no special categories of personal data.
  3. (3)The customer informs us without delay if they suspect misuse of their access or a security vulnerability.

§ 8 Rights of use

  1. (1)For the term of the contract, we grant the customer the simple, non-transferable right to use PREPLOQ for their own business purposes and to let their staff use it.
  2. (2)All rights to the software, its design, texts and marks remain with us. The customer may not decompile, replicate or provide the software to third parties unless expressly permitted by law.
  3. (3)Data entered by the customer remains the customer's data.

§ 9 Data and data protection

  1. (1)Where we process personal data on behalf of the customer, such as staff names, sign-ins and log entries, the parties conclude a data processing agreement under Art. 28 GDPR. We provide a template for this.
  2. (2)Information on the processing of personal data is given in the privacy notice.
  3. (3)Printed labels and log entries are stored unchangeably for traceability and are not deleted during the term of the contract.
  4. (4)After the end of the contract, we provide the customer's data on request in a common format and then delete it unless statutory retention obligations apply. The customer requests data needed for their own documentation and retention obligations in good time before the contract ends.

§ 10 Support

  1. (1)The customer receives support by email at support@preploq.app. We handle requests on working days from Monday to Friday, except public holidays in Hesse.
  2. (2)For troubleshooting, we may open a time-limited, read-only support view of the customer's company after stating a reason. Every such access is logged and shown to the customer's head office.

§ 11 Liability

  1. (1)We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act and to the extent of any guarantee given.
  2. (2)For slightly negligent breach of an essential contractual obligation, our liability is limited to the typical, foreseeable damage. Essential contractual obligations are those whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.
  3. (3)Otherwise, liability for slight negligence is excluded. During a free trial, except in the cases of the first paragraph, we are only liable for intent and gross negligence.
  4. (4)Strict liability for defects that already existed when the contract was concluded is excluded.
  5. (5)These liability rules also apply to our vicarious agents.

§ 12 Term and termination

  1. (1)Either party can end the free trial at any time without notice.
  2. (2)For paid contracts, the term and notice periods of the respective agreement apply. If nothing is agreed, the contract can be terminated in text form with one month's notice to the end of a month.
  3. (3)The right to terminate for good cause remains unaffected. Good cause for us exists in particular if the customer materially breaches these terms despite a warning.
  4. (4)If there are concrete indications of misuse or a security risk, we may temporarily block individual access. We inform the customer about this without delay.

§ 13 Changes to these terms

  1. (1)We may change these terms with effect for the future if there is an objective reason, such as new functions or changed legal requirements. We announce changes in text form at least six weeks before they take effect.
  2. (2)If the customer does not object within this period, the changes are deemed accepted; we point this out in the announcement. If the customer objects, either party may terminate the contract as of the date the changes take effect.

§ 14 Final provisions

  1. (1)The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. (2)If the customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is Frankfurt am Main. We may also sue the customer at their general place of jurisdiction.
  3. (3)Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.
  4. (4)These terms are available in German and English. In case of differences, the German version prevails.

Questions about these terms: hello@preploq.app

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